Return & Exchange Policy

We want you to be happy with your LOOCNET purchase. If something isn’t right, you may request a return or exchange within 30 days of receiving your order.

Eligibility

To qualify, items must be unused, in their original condition, and returned with their original packaging and any included accessories. Please contact us before sending an item back so we can provide return instructions. Items returned without prior approval may not be accepted.

How to Request a Return or Exchange

Please contact us via the Contact Us page with your order details and the reason for your request. For damaged, defective, or incorrect items, include clear photos of the item and its packaging. We’ll review your request and provide the next steps.

Refunds

Once we receive and inspect your return, we’ll let you know whether it has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Exchanges

If you’d like a different item, contact us via the Contact Us page. Exchanges depend on product availability, and we’ll guide you through the process.

Return Shipping

Please follow the return instructions provided by our team. Unless an item is damaged, defective, or incorrect, return shipping costs may be your responsibility.

Contact Us

For help with a return or exchange, please contact us via the Contact Us page.